Frequently Asked Questions

Your guide to shopping with FRAGMENT STUDIO.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international deliveries may take 7-14 business days depending on your location.

How can I track my order?

Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return label.

Are your garments true to size?

Most of our collection features a modern, slightly oversized fit. We recommend checking the detailed size guide located on each product page to find your perfect measurements.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you restock sold-out items?

To maintain exclusivity, many of our pieces are limited runs. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if an item is restocked.